Privacy Policy

Introduction

At Granted Mental Health Services, your privacy is a top priority. We are committed to protecting your personal and health information in accordance with federal and state laws, including the Health Insurance Portability And Accountability Act (HIPPAA) and the Illinois Mental Health and Developmental Disabilities Confidentiality Act (740 ILCS 110). 

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This Privacy Policy explains ow we colelct, use, and protect the information you share through our website and online services. By using our website, you agree to the practices described here. 

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Information We Collect

Personal Information You Provide

We may collect personally identifiable information when you:

• Submit an online form or contact request

• Schedule an appointment through our Telehealth or scheduling portal

• Subscribe to updates or communications

• Communicate with us via email or phone

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Examples include you name, email address, phone number, and any details voluntarily shared in your message. 

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Automatically Collected Information

When you visit our website, we may collect limited technical information automatically, such as :

• Browser type, IP address, and devise data

• Website pages viewed and time spent on each page

• Cookies or analytics data used to improve site functionality and performance

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This data is non-identifiable and does not contain any medical or patient-specific information. 

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Use of Information

We use your information for legitimate healthcare and administrative purposes, including:

• Responding to inquires or appointment requests

• Providing details about our services

• Improving our website and patient experience

• Complying with legal and regulatory obligations

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We do not sell or share your personal information for marketing or advertising purposes. 

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Protected Health Information (PHI)

If you become a patient of Granted Mental Health Services, any personal or clinical information collected in the course of treatment is considered Protected Health Information (PHI). 

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PHI is handled according to HIPAA and the Illinois MHDD Confidentiality Act, which provide additional protections for mental health records. 

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Your PHI will only be used or disclosed for :​

• Treatment purposes (such as coordination of care)

• Payment and billing

• Healthcare operations (such as quality improvement or compliance)

• When legally required (e.g., court order or mandatory reporting obligation under Illinois law)

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We never disclose your mental health information without your written authorization except where required by law. 

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Illinois Specific Protections

Under Illinois law (740 ILCS 110/3), mental health records receive enhanced privacy protections. This means:

• Mental health information cannot be released without your specific written consent, except in narrowly defined circumstances (such as emergencies, treatment continuity, or legal requirements)

• You have the right to review and request copies of your mental health records

• You may revoke any prior consent to release information in writing at any time

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Additionally, per the Illinois Personal Information Act (815 ILCS 530), we will notify you without reasonable delay is any breach of your personal information occurs. 

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Cookies and Analytics

Our website may use cookies or analytics tools to understand how visitors use our site. These tools collect anonymous data and do not include any Protected Health Information. You can disable cookies in your browser settings if preferred.

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Data Security

We use administrative, technical, and physical safeguards to protect your information. This includes encrypted communications, HIPAA-compliant telehealth platforms, and secure data storage. However, no electronic system is completely secure, and we cannot guarantee absolute protection.

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Third-Party Links

Our website may contain links to external resources, such as telehealth portals or community organizations. Granted Mental Health Services is not responsible for the content or privacy practices of third-party websites.

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Your Rights

You have the right to:
• Access and request copies of your medical or mental health records.
• Request corrections to inaccurate information.
• Limit certain disclosures.
• Be notified of any data breaches.
• Withdraw consent for disclosures where applicable.
Requests must be submitted in writing to our office.

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Updates to This Policy

We may update this Privacy Policy periodically to comply with new laws or improve transparency. The most recent version will always be posted on our website with an updated effective date.

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Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Granted Mental Health Services
Phone: (815) 688-8130

Fax: (815) 205-5075
Email: GTyler@grantedmentalhealth.com